Types of Communication and the Barriers

Types of colloquy and the BarriersDefinition, Types of chatCommunication is cognise as a medium of conference, is a simple act of transferring in get toation from point A to point B. Although this definition back end sound as simple as it is, just now when it variantiate the contrary type of discourse it dumbfound to a greater extent complex.Spoken, Verbal/ Non Verbal CommunicationCommunication can be kn avouch as verbalize, and it is called as verbal intercourse, an effectual verbal or spoken communication depends on the clarity of speech, the listening skill of the attendant. Verbal communication can either be brass instrument to face, through radio and as well television. On the other hand, non verbal communication would be depending on the embody verbiage of someone, the gestures when theyre talking toing. Interpersonal communication does non only mince of words but too movement of the communicateer, non verbal communication be most alikely to contain m essages that be conveyed by the speaker. Non verbal communication can consist of face expression, the tone of speaking, and the body quarrel displayed on the speaker while he/she is speaking. The non verbal communication gives a commode more(prenominal) of clues and information about someone comp ard to verbal communication. indite SkillsWriting skills is in addition a nonher important part of communication replete(p)ly piece of musical composition skills can allow you to conduct your message to the audience through face to face or charge through writing. Correct grammar, spelling and punctuation mark is crucial in writing skills, for example, when youre writing a CV to apply for a job in a hotel, the better the writing skills the high the chances you will get the job.VisualizationsWe could also communicate by visual graphs such(prenominal) as charts or graph, logos, and other form of visualisation figure. This is generally employ during a conference or a meeting to send information of the company or the data, for example the annual sales of the hotel or the marketing plan of the hotel.Social MediaSocial media is also a form of communication to interact, using the net become and applications that ar honey oilly used examples, emails, Whatsapp, Wechat, Facebook. We can slow interact with anyone at anytime. The net control ware created a vigour distance for us, for example, having video conferencing meeting with the head quarters of the company that are in United Kingdom when the office is in Singapore. The network has been the superlative creation ever to break almost every communication barriers that we suck.Communication barriersCommunication between two individuals can be simple if in that locations not much barriers between them, but there are huge differences between talking and communicating. When we communicate, we can successfully in acquire the points that the other person is trying to say on the other hand, when we talk, we wo uld ripe ignore the barriers that expertness hinder the ability to communicate between each(prenominal) other. there are seven divers(prenominal) types of communication barriers to more effective communicating, this includesPhysical barriersEmotional barriers pagan barriersGenders barriersInterpersonal barriersPerceptual barriersLanguage barriersThere are a few tenability that might seduce been the of import barriers among human communication, for example the main reason why we can easily encounter communication barriers is due to the language differences that we might speak, even if we could speak the same language, the differences of the accent might come unfamiliar to us and it might be quite hard to understand. On the other hand, another reason why communication will fail it may be lack of interest of the person which is talking or the listener might have distr fulfills from the other the great unwashed nearby or even the noises of the crowds. Another misjudgement of co mmon error is that people tend to expect what they hear rather than what is rattling being spoken and jumping straight into inaccurate conclusions.Physical barriersThe milieu has been one of the main reason that causes physical barriers among employees and employers, for example, if the environment in the hotel isnt quiet, the speaker isnt talking in a loud voice, the listener wouldnt be able to hear what messages is being delivered. Distance also plays an important role. For example, if the system in the company is do to sit in different floors or departments in the hotel, they likely would have difficulties on communicating face to face and due to long term relying on technology such as phone calls and emails it distances the relationship of the employees and employers.Emotional barriersIn a workplace, facing staffs and bosses might be a stressful t consume. Maintaining a level-headed relationship in the workplace is crucial. check to Bud Craig,(2008) the classical emotions such as anger and fear, will continuously give-up the ghosts an individual to fight or fail to cooperate, therefore this is why works in an environment that does not spend a penny us happy and make us felt do by will lead the employees to lost interest and brings out negative impact.Cultural barriersWorking in the hotel, there might be employees of different crowd age every different age group would have different ways and perception of working. The age group of people would always have conflicts of describing older workers as out of touch and those who just went into the governing would be criticised by the older workers as slackers during work time and not endlessly steeringsing on work. Another reason of cause of cultural barriers is that the staffs would always believe in status and resistance in any classify of work place, staffs who assumed themselves as seniority status may scrape up it hard to adapt into environments where the job tittles might be de-emphasized. Gender barriersAccording to Heather R,(2005), being well aware of the following generalizations will always help the organisation to have more effectively in the work place, for examples, women staffs would likely talk about people, and on the other hand, male staffs like to talk about tangible things such as sports, food and drinks. Women staffs ask many questions to gain an understanding on an issue that they are not clear about while men staffs always gives information more than asking questions Women staffs focus on feelings and senses, while man staffs always focus on the facts and the logic of conundrums.Interpersonal barriersThe lack of desire on alive(p) organisation events might be another reason of interpersonal barriers, around staffs of the older age would be more frustrated on work and do not really like to socialise among the community in the company. Some other staffs who might be an introvert might also have unwillingness to explore, giving out new ideas during st affs meetings, or even speaking out the own views of the organisation, in the long run, this may lead to more unwillingness on working and even extremely queer among themselves.Perceptual barriersAs human, we always have our own preferences, self values, different attitudes and we see it as a own kind of flitters in make decisions and perception of thinking. Thinking in our own filters and ignoring others panorama may lend to all sort of assumptions and misunderstanding.Language barriersWorking in the front office in the hotel industry, one must be runny in different types of languages, while people in Malaysia can ordinarily speak more than 3 different languages and dialects, the dialectal differences will make communicating with different individuals harder. Language disabilities are the physical impediments to languages, we could not talk person which have dysphonia or how have hearing loss. According to the Rwanda tuition Board, (2008) indicates that around 85,730 of the s taffs in the hospitality sector are not runny in foreign languages and therefore have less efficacy on customer service. It is also identified that language deficiency is the major problem of the hindering growth in the hospitality industry.I went to a hotel nearby my house to interview the front desk manager about the barriers that might eliminate working in the hotel line.Questionnaire and AnswersHow long have you been working in this trading?According to Ms.Cheng, (2015) she have been working in the hotel industry for more than 20 years.How did you frontmost get into this profession?According to Ms. Cheng, (2015) she stated that her mother used to be a hotelier for her whole life, her mother inspired her to become a person like her mom, being a hotelier that cares for the people, a dedicated staff and one who try her best to serve and action the need of the people who lives in the hotel.Do you like your job?Ms Cheng is a really responsible worker and she never shown up afte r-hours before for the past years of working.What is the toughest problem that you have encountered so uttermost?Stated by Ms. Cheng, (2015), working to serve the community isnt an sonant job, people all throughout the world have different cultures and beliefs, but the hardest problem to cope with is the attitude of rude or bad mannered invitees.What kind of communication barrier that will affect the job working in the front line of the hotel industry?Ms Cheng stated that the language barriers is the main problem to communicate among guests, because when we do not understand the language that is being spoke, we cant communicate and this will lead the guest to lose their temper leaving a bad impression to the company.When problems occurred, what does the organisation do to help solve the problems?The company would do their best to get even the situation of satisfaction or misunderstanding between the guest and the staffs. (Cheng, Interview)What are the ways to avoid having these c ircumstances working in the hotel line?When interviewed on 4th May 2015, Ms Cheng confirmed that hiring only experienced staffs with higher education level is as important as hiring staffs that have good ethics, personality, and the company should be really serious on picking people to join the company and even conduct an evaluating between the people that are in-charged in the organisation before hiring new staffs to the company.What is the main reason that communication breakdown a great deal happens in working front line?Cheng (2015) made the claim those companies not only in the hotel industry nowadays often hires stranger workers that are from Bangladesh, Nepal to work, and as for foreigners they do not speak our matter language well or even any other language such as Chinese, English and the main reason why organisation still hire them is because the wages that is needed to hire a foreigner worker is lower than hiring the people from our own country, it helps to cut down th e represent and budgets for the company and hence leads to more and more barriers to be faced during working period.Conclusion and RecommendationsIn this task, I have learnt that how a company communicates among the employee and how an formation work together. Besides, I learned that communication barriers come in different ways such as language carriers, cultural barriers, and emotional barriers and so on. Throughout the questionnaire and listening upon the interviewers answers based on the questions I have asked, I realised that effective communication is the key of managing a good company to success because a company that is poor in communication will always lead to ultimately misunderstandings. According to Forbes, (2009) problem answer is the superlative enabler for growth and opportunity. This is why they say failure serves as the greatest lesson in business and in life. In my own opinion, realising the problem is the first step to success, knowing the problems of the comp any, analyzing why problems occur and do appropriate action to fix the problem as soon as possible. In my own opinion, realising the problem is the first step to success, knowing the problems of the company, analyzing why problems occur and performing appropriate action to fix the problem as soon as possible.